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Shipping Information

1. Does Linzora ship to my country?

We now ship to the USA.

With other countries, please contact for more information.

2. How much does shipping cost?

You can enjoy free shipping on orders over $109 USD. Otherwise, it costs $9USD for Standard Shipping. In addition, the free product will take some shipping fees higher than the normal shipping. It is to cover our cost on labor costs and some shipping fees. Thank you for understanding.

PS. We have free shipping site-wide promotions during sale season. Stay tuned!

3. How long will it take for my order to arrive?

Total delivery time = processing time + shipping time

(not including customs delays, weekends, holidays and any unforeseen circumstances) 

Processing Time: 3-8 business days

Standard Shipping Time: 10-22 business days

4. How can I track my order?

Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.

5. What if the package doesn’t arrive?

If you don’t get your package 40 days after it was shipped, please contact us at linh.le@linzora.com. We’ll either resent a new one to you or give you a full refund.

6. Order Confirmation

Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.

7. Processing

Once your order is confirmed, we will prepare your items for shipping. Items marked with "Ships in 24 hours" are in stock items that will be shipped on the next business day. Other items may take 3-8 business days for processing. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.

8. Shipping

You can enjoy free shipping for orders over $109 USD

9. Shipping Confirmation

Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email.

To track your package, simply click the link provided. Please note that sometimes it takes the shipping company 1-2 business days to update the status of the shipment and your tracking link may not work immediately. If your order has multiple items, they may be split into different packages shipped on different days. You will receive a separate Shipping Confirmation for each shipment. 

10. Day of Delivery

On the day your package will be delivered, an SMS notification will be sent to you to let you know your delivery is on its way to you.

11. Will I have to pay taxes?

Each country has its own customs rules and policies. Please contact local customs for more information. If in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

12. Missed Delivery

If you are not available to receive your shipment, you can contact your carrier to reschedule a delivery.

 

Please contact us in the following ways:

  • Facebook: 
  • Instagram:
  • Email: linh.le@linzora.com

FedEx or UPS 

If you have a FedEx or UPS tracking number, you can update your order through FedEx Delivery Manager or UPS My Choice. Both give you the ability to:

  • Hold or delay packages
  • Pick up from a local FedEx or UPS location
  • Deliver to another address
  • Deliver on another day
  • Schedule a delivery window
  • Sign for packages online

Unfortunately, items already in transit cannot be expedited.