Damaged or Defective Items

We know how frustrating a damaged or defective item can be. If your item is damaged or defective, we will be sure to get a resolution for you if reported within 14 days of the delivery date. To ensure we make your order right, we may require a photo(s) of the damage and/or for the original item to be returned when providing a resolution. If you are instructed to return the original item and it is not received at our Returns Center, we reserve the right to reverse the refund or charge for a replacement unit. We reserve the right to refuse to service any damaged or defective item reported more than 14 days after the delivery date.

Report Damaged or Defective Items:

1) Send an email to us (Contact Us).

2) Photos are required, please upload photos that display:

• The entire item (out of the box - if safe, please inspect the item even if the packaging is damaged)
• The packaging if available
• Close-up and clear photos of the damage

5) Once your request is submitted, you will receive an email confirming your resolution and next steps. If you are asked to return the original item, instructions will be provided via email and in your My Account.

What do I do if I am instructed to return my damaged/defective item but I don’t have the original packaging?

You can return the item in its original packaging or a similar box if the packaging has been damaged/discarded.